Terms of Service

These Terms of Service establish the rules governing access to qivarel.com, purchases made through the website, customer accounts, payments, delivery, returns, privacy-related interactions, and other services provided through our online store. qivarel.com is operated by QIVAREL, LLC.

By browsing the website, creating an account, placing an order, submitting information, contacting customer service, or otherwise using the services available through qivarel.com, you acknowledge that you have read and agreed to these Terms and the policies referenced within them.

1. Scope of the Terms and Customer Agreement

These Terms apply to visitors, customers, account holders, purchasers, and other persons who interact with qivarel.com. If you do not agree to these Terms, you should not place an order or continue using the website.

Separate policies provide more detailed rules for payments, shipping, returns, refunds, and privacy. Where a policy is referenced in these Terms, that policy forms part of the conditions applicable to the relevant transaction or website interaction.

2. Website Platform and Availability

qivarel.com is a self-hosted online store built on WordPress and powered by WooCommerce. The website provides functions including product presentation, shopping carts, checkout, order management, customer accounts, payment integrations, and related e-commerce features.

We make reasonable efforts to keep these services available, but uninterrupted access cannot be guaranteed. Maintenance, software updates, server issues, security procedures, third-party outages, network failures, or circumstances outside our reasonable control may temporarily affect availability.

We may modify, restrict, suspend, replace, or discontinue website features where reasonably necessary for maintenance, security, legal compliance, technical development, fraud prevention, or business operations.

3. Eligibility to Purchase

Customers may place orders only where they are legally capable of entering into a binding purchase contract under the laws applicable to them.

Where a person has not reached the age required to enter into a binding transaction independently, use of the website and any purchase must take place with the authorization or involvement of a parent or legal guardian where permitted by law.

If you place an order on behalf of another individual, business, or organization, you represent that you have sufficient authority to provide the submitted information and enter into the transaction.

4. Product Information, Hat Appearance, and Measurements

We make reasonable efforts to present accurate product names, photographs, descriptions, colors, dimensions, sizing information, materials, style characteristics, and other product details on qivarel.com.

Because hats and other products are viewed on different screens and under different lighting conditions, actual colors, textures, proportions, and visual details may vary slightly from the online images.

Reasonable differences may also result from photography, screen calibration, production batches, manufacturing tolerances, or the natural characteristics of particular materials.

Customers should review available sizing information, measurements, color details, product descriptions, care information, and other relevant specifications before purchasing.

5. Prices and EUR Transactions

Unless otherwise expressly stated at checkout, prices and transactions on qivarel.com are denominated and processed in EUR (Euro).

Product prices and commercial terms may change before an order is submitted. A later price change will not normally affect a previously accepted order, except where an obvious typographical, technical, system, or data-entry error has occurred and applicable law permits correction.

If an obvious pricing error is identified before dispatch, we may contact the customer to confirm whether they wish to proceed at the correct price or cancel the affected purchase. Where a paid order is cancelled, the applicable amount will be refunded to the original payment method.

6. Placing an Order and Contract Acceptance

Submitting an order through qivarel.com constitutes an offer to purchase the selected products according to the information and terms shown during checkout.

An automated order confirmation, payment acknowledgment, or similar system message does not necessarily mean that the order has been finally accepted for fulfillment.

Before dispatch, we may verify payment authorization, availability, address information, order quantities, pricing accuracy, fraud indicators, account activity, or other information reasonably relevant to processing the transaction.

The purchase may be treated as accepted when we confirm fulfillment, dispatch the products, or otherwise communicate acceptance as appropriate under the circumstances and applicable law.

7. Circumstances in Which an Order May Be Limited or Cancelled

We may refuse, restrict, or cancel an order where reasonably necessary because of unsuccessful payment, unavailable stock, suspected fraud, incomplete information, security concerns, shipping restrictions, obvious pricing errors, legal requirements, payment-provider restrictions, abusive purchasing activity, or another legitimate operational reason.

We may also review unusually large quantities, repeated transactions inconsistent with ordinary consumer purchases, or activity suggesting unauthorized resale or fraud.

If an order is cancelled after payment has been collected, any applicable refund will be handled through the original payment method in accordance with our Payment Policy and Refund and Returns Policy.

8. Accepted Payments and Third-Party Providers

Payments are processed by established third-party providers including Stripe and PayPal. Depending on availability, customers may use supported cards, PayPal, Apple Pay, Google Pay, or other options displayed at checkout.

We do not store complete card numbers, CVV or CVC codes, PayPal passwords, online banking passwords, or other complete sensitive payment credentials on our own servers.

For details concerning Visa, Mastercard, American Express, PayPal, Discover, Maestro, Apple Pay, and Google Pay, payment authorization, EUR transactions, payment security, declined transactions, refunds, and disputes, please review our Payment Policy.

9. Payment Verification and Transaction Problems

Orders may remain pending or unprocessed until the relevant provider confirms successful authorization. Payments may be delayed or declined because of insufficient funds, expired credentials, incorrect billing information, authentication failure, bank restrictions, payment-provider rules, fraud-prevention controls, or technical interruptions.

Where appropriate, we may review order records, transaction information, account activity, shipment information, and communications to investigate suspected unauthorized or fraudulent activity.

If you believe a transaction is duplicated, incorrect, or unauthorized, contact [email protected] so that we can review the available records before a chargeback or payment dispute is initiated where reasonably possible.

10. Shipping Terms

Orders are delivered to supported destinations according to the shipping arrangements applicable to the purchase. Information concerning the standard shipping fee, estimated 30-day transit period, tracking, expedited requests, customs charges, delivery confirmation, damaged parcels, and address issues is provided in our Shipping Policy.

Delivery dates are estimates unless expressly stated otherwise. Transportation may be affected by carrier processing, destination conditions, customs clearance, weather, public holidays, remote-area service, transportation disruptions, or circumstances outside our reasonable control.

11. Customer Responsibility for Delivery Information

Customers must provide complete and accurate shipping information during checkout, including the recipient name, address, apartment or unit information where applicable, city, region, postal code, country, telephone number, and other information reasonably necessary for delivery.

If an address error is discovered after an order has been submitted, customers should contact us immediately. We will make reasonable efforts to update information before shipment where possible, but changes cannot be guaranteed once fulfillment or carrier processing has begun.

Additional costs caused by incorrect addresses, refused deliveries, failure to collect parcels, or other recipient-related delivery failures may be the customer's responsibility where permitted by law.

12. Tracking, Delivery Confirmation, and Signature

Where tracking is available, it may be used to monitor shipment progress after dispatch. Some shipments may also require a signature or another form of delivery confirmation.

A parcel may be considered delivered when the carrier records delivery to the supplied address, obtains a valid signature, or otherwise provides reasonable confirmation that delivery has occurred.

If tracking indicates delivery but the parcel cannot be located, customers should check the delivery area, household members, reception or mailroom, nearby authorized recipients, and carrier notices before contacting the carrier and [email protected] for further assistance.

13. Return Requests and Product Condition

Eligible products may be returned according to the applicable return period and product-condition requirements.

For hats, standard return eligibility generally requires the item to remain unused, unworn beyond reasonable inspection of fit and appearance, unwashed, unaltered, clean, complete, and free from avoidable damage.

Products showing substantial wear, strong odors, staining, makeup transfer, washing, alteration, excessive deformation, or other significant condition changes caused after delivery may not qualify for a standard change-of-mind return.

Complete information concerning the 30-day return period, return procedures, return shipping, damaged items, product restrictions, and refund processing is available in our Refund and Returns Policy.

14. Incorrect, Damaged, or Defective Orders

Customers should examine their order promptly following delivery. If a parcel or product arrives damaged, defective, incomplete, or materially different from what was ordered, customers should notify us within the reporting period stated in the applicable policy.

We may request photographs or other evidence reasonably necessary to review the condition of the package and product.

Depending on the circumstances, the available resolution may include replacement, return instructions, partial refund, full refund, or another remedy permitted by applicable law. Additional details are provided in our Refund and Returns Policy.

15. Approved Refunds

Where a refund is approved, it will generally be returned through the original payment method. Under the applicable policies, approved refunds are submitted within the specified refund-processing period.

After submission, additional processing time may be required by the customer's bank, card issuer, Stripe, PayPal, or another payment provider.

For detailed refund timing and payment information, please review our Refund and Returns Policy and Payment Policy.

16. Personal Information and Website Security

We may process personal information where reasonably necessary to operate qivarel.com, process transactions, prepare orders, arrange shipment, communicate with customers, manage returns and refunds, prevent fraud, protect website security, respond to disputes, and comply with applicable legal obligations.

Relevant information may also be processed by service providers such as Stripe, PayPal, shipping services, hosting providers, security providers, and other parties necessary to operate the website and fulfill transactions.

Detailed information concerning personal information, cookies, GDPR rights, security controls, international transfers, and data retention is available in our Privacy Policy.

17. Customer Accounts and Prohibited Conduct

Where customer accounts are available, users are responsible for maintaining the confidentiality of their login credentials and for taking reasonable precautions against unauthorized account use.

Users may not engage in fraudulent activity, provide intentionally false information, interfere with website functionality, gain unauthorized access to systems or accounts, distribute harmful code, misuse checkout or promotional functions, perform unauthorized automated scraping, or otherwise use qivarel.com unlawfully.

We may suspend or restrict access where we reasonably believe an account is being used unlawfully, fraudulently, abusively, or in a manner that threatens the website, our systems, or other users.

18. Website Content and External Services

Unless otherwise stated, original text, layout, graphics, logos, photographs, product presentation, and other website content made available through qivarel.com are owned by or licensed to QIVAREL, LLC and may be protected by intellectual-property law.

Website content may be accessed for ordinary personal shopping and informational purposes. Unauthorized reproduction, redistribution, sale, systematic copying, commercial exploitation, or modification of protected content is prohibited.

The website may rely on third-party platforms and providers, including payment processors, delivery services, hosting systems, security tools, and technical services. Those providers operate independently and may maintain their own terms, privacy practices, and service conditions.

19. Events Beyond Our Control, Liability, and Dispute Resolution

To the maximum extent permitted by applicable law, QIVAREL, LLC will not be responsible for indirect, consequential, incidental, special, or purely economic losses arising solely from circumstances outside our reasonable control.

Such circumstances may include severe weather, customs disruption, carrier interruption, natural disasters, public emergencies, labor disruption, internet outages, telecommunications failures, third-party system failures, governmental action, or another event that could not reasonably be prevented.

Nothing in these Terms excludes or limits customer rights or liabilities that cannot lawfully be excluded or restricted.

If a dispute concerns an order, payment, shipping, return, refund, privacy matter, account, or use of qivarel.com, customers are encouraged to contact [email protected] first so that we can review the relevant records and attempt to resolve the matter directly.

If the dispute cannot be resolved through direct communication, it shall be submitted to the competent courts having jurisdiction in relation to 307 N Michigan Ave, Ste 912, Chicago, IL 60601, US, subject to mandatory consumer or jurisdictional rights that cannot lawfully be waived.

To the extent permitted by applicable law, these Terms and disputes arising from them shall be interpreted according to the laws applicable to QIVAREL, LLC at 307 N Michigan Ave, Ste 912, Chicago, IL 60601, US, subject to mandatory law that may otherwise apply.

20. Policy Changes, Incorporated Policies, and Contact Details

We may update these Terms where reasonably necessary to reflect changes in products, website functionality, payment processing, shipping arrangements, returns, privacy practices, legal obligations, security procedures, or business operations.

Updated Terms will be published on qivarel.com. Unless applicable law requires otherwise, revised Terms will apply from their applicable effective date and will not ordinarily alter rights already fixed for a completed transaction.

These Terms should be read together with the following policies:

Shipping Policy
Payment Policy
Privacy Policy
Refund and Returns Policy

For questions concerning these Terms or another matter relating to qivarel.com, contact:

Company: QIVAREL, LLC
Website: qivarel.com
Address: 307 N Michigan Ave, Ste 912, Chicago, IL 60601, US
Email: [email protected]
Phone: +1 (312) 910-6957

When contacting us about an existing transaction, please provide the relevant order number and sufficient information to identify the issue so that we can review the applicable records efficiently.