Return & Refund Policy
This Return & Refund Policy sets out the process for returning eligible hats and other products purchased through qivarel.com. It explains the return window, product-condition requirements, return shipping responsibility, damaged or incorrect items, refund processing, and the records we may use when handling a return or payment dispute. qivarel.com is operated by QIVAREL, LLC.
1. Starting a Return Request
Before sending a product back, customers should contact [email protected] and provide the applicable order number, the product they wish to return, and the reason for the request.
Where the request concerns a damaged, defective, incomplete, or incorrect product, we may also request photographs or other reasonable information that allows us to evaluate the problem.
After the request has been reviewed, we may provide the appropriate return instructions and return destination. Customers should not automatically send returned products to 307 N Michigan Ave, Ste 912, Chicago, IL 60601, US unless we specifically confirm that address for the return, because the appropriate return location may vary according to the product, fulfillment location, or order circumstances.
2. Return Request Time Limit
An eligible return should be requested within 30 days after delivery. The 30-day period is measured from the confirmed delivery date shown by the applicable shipment tracking or delivery record.
Requests submitted after the return period may be declined unless applicable law provides the customer with an additional mandatory right.
The customer should provide sufficient order information to allow us to identify and review the purchase. Returns sent without prior communication or without enough information to associate the parcel with an order may require additional processing time.
3. Condition of Hats and Other Returned Products
Unless the return relates to a defect, shipping damage, or an incorrect item, products should generally be returned in substantially the same condition in which they were received.
Hats and other returnable products should be unused, unworn beyond what is reasonably necessary to inspect fit and appearance, unwashed, unaltered, clean, complete, and free from avoidable damage.
Where applicable, original tags, labels, protective materials, accessories, packaging, inserts, and included components should be returned with the product.
Items that show substantial wear, heavy staining, strong odors, makeup transfer, alteration, washing, deliberate damage, missing components, excessive deformation, or other condition changes caused after delivery may not qualify for a standard change-of-mind return.
4. Items Subject to Return Restrictions
Some products may be subject to additional return restrictions where required for hygiene, safety, personalization, customization, or another legitimate reason.
Customized, personalized, altered, or made-to-order items may not qualify for a standard change-of-mind return unless they arrive defective, damaged, incorrect, or otherwise subject to a mandatory legal remedy.
Where packaging or product condition is relevant to resale or hygiene, substantial use or alteration after delivery may affect eligibility. Nothing in this section limits rights that cannot lawfully be excluded under applicable consumer-protection law.
5. Packing and Sending an Approved Return
Returned products should be packed securely and in a manner reasonably designed to prevent damage while in transit. Customers should include any information requested in the return instructions so that the parcel can be matched to the applicable order.
We recommend using a trackable return method and retaining the shipping receipt and tracking number until the return has been received and the refund or other resolution has been completed.
The customer remains responsible for the return parcel until it reaches the specified return destination, except to the extent that responsibility cannot lawfully be assigned to the customer.
6. Responsibility for Return Shipping Charges
Where a return is requested because of a change of mind, style preference, sizing choice, ordering mistake, or another reason not caused by QIVAREL, LLC, the customer is generally responsible for the return shipping cost unless applicable law requires otherwise.
Where the return results from a confirmed incorrect item, material defect, shipping-related problem attributable to us, or another verified error for which we are responsible, we may provide a prepaid return method, reimburse reasonable return shipping charges, or arrange another appropriate solution.
Original standard shipping charges are generally not refundable for change-of-mind returns unless applicable law requires otherwise.
Any additional expedited delivery charge is also generally non-refundable once that expedited service has been provided, unless the refund is required because of our error or applicable law.
7. Damaged, Defective, Incomplete, or Incorrect Orders
Customers should examine their parcel and products promptly following delivery. If an order arrives damaged, materially defective, incomplete, or different from what was ordered, please notify us at [email protected] within 48 hours after delivery.
Please provide the order number, a description of the problem, and photographs where relevant. For transportation damage, we may request photographs of the shipping box or mailer, shipping label, internal packaging, affected product, and any visible damage.
Please retain the packaging and affected product until we confirm whether they are needed for further review, return, inspection, or a transportation claim.
After reviewing the available information, an appropriate solution may include replacement, return instructions, partial refund, full refund, or another remedy available under applicable law.
8. Inspection and Refund Approval
Once an eligible returned product has been received, we may inspect its condition and verify that the return corresponds with the approved request.
Where the return is accepted, or where a refund is otherwise approved without requiring a physical return, we will notify the customer of the outcome and begin refund processing.
If the returned item does not meet the applicable return requirements, we may contact the customer for further information before determining the available resolution.
9. Refund Timing and Payment Channel
Approved refunds will be submitted to the original payment method within 7 business days after the refund has been approved.
Eligible card transactions and supported digital-wallet transactions will generally be refunded through the payment channel associated with the original purchase. PayPal transactions will generally be returned through PayPal.
After QIVAREL, LLC submits the refund, the customer's bank, card issuer, Stripe, PayPal, or another payment provider may require additional processing time before the funds become visible in the customer's account.
Where currency conversion was involved, the final amount credited to the customer may be affected by exchange-rate movements or provider charges that are controlled by the customer's bank or payment provider rather than by QIVAREL, LLC.
10. Return Records and Payment Disputes
We may retain relevant order, payment, shipping, delivery, return, refund, and customer-service records where reasonably necessary to process the request, prevent fraud, maintain business records, or respond to payment-provider inquiries.
If you believe that a refund, payment, return decision, or order status is incorrect, please contact us at [email protected] before initiating a chargeback or payment dispute where reasonably possible.
If a formal payment dispute is initiated, relevant records may be provided to Stripe, PayPal, the customer's bank, card issuer, or another authorized payment participant where necessary to document the transaction and respond to the dispute.
11. Return and Refund Support
For assistance concerning a return, damaged order, refund status, or product-condition question, please contact us using the information below:
Company: QIVAREL, LLC
Website: qivarel.com
Address: 307 N Michigan Ave, Ste 912, Chicago, IL 60601, US
Email: [email protected]
Phone: +1 (312) 910-6957