Shipping Policy

This Shipping Policy describes how orders placed through qivarel.com are prepared, dispatched, tracked, delivered, and handled when delivery issues occur. qivarel.com is operated by QIVAREL, LLC. The terms below also explain standard shipping charges, estimated transit periods, international customs responsibilities, address requirements, damaged shipments, and special delivery requests.

By completing a purchase through qivarel.com, you agree that delivery will be handled according to the shipping terms that apply to your order at the time it is placed.

1. Order Preparation and Dispatch

Orders enter processing after the applicable payment has been successfully authorized. Before shipment, we may review payment confirmation, product availability, delivery information, order details, and other information reasonably required to prepare the purchase for dispatch.

Processing activities may include selecting and preparing the ordered hats, checking the order details, packaging the products, confirming the shipping address, and arranging transportation. Processing is normally performed on business days and may be affected by weekends, public holidays, unusually high order volumes, or situations requiring additional verification.

If we require clarification regarding an address, order detail, payment, or other information before shipment, we may contact the customer using the details supplied during checkout. Any delay resulting from inaccurate, incomplete, or unverifiable information may extend the time required before dispatch.

2. Delivery Areas and Standard Shipping Charge

We provide shipping to customers in the United States and to international destinations where delivery service is available. Unless another amount is expressly shown during checkout, eligible orders are subject to a standard shipping fee of €4.99 EUR per order.

The same standard rate is generally used for supported domestic and international destinations. However, delivery to remote regions, restricted areas, unusually difficult locations, or addresses requiring special transportation arrangements may not qualify for ordinary standard delivery.

Where an order requires an alternative shipping arrangement, additional delivery service, or another exception to the normal rate, we may contact the customer before dispatch to explain the available options.

3. Estimated Standard Transit Period

After an order has been shipped, the estimated standard delivery period is approximately 30 days after shipment. This period is an estimate and should not be interpreted as a guaranteed arrival date.

Actual transit time can differ according to the destination, transportation network, geographic location, customs processing, local delivery capacity, weather, holidays, remote-area service, transportation interruptions, and circumstances outside the reasonable control of QIVAREL, LLC.

Some parcels may arrive sooner than the estimated period, while international or remote deliveries may require additional time. Once tracking has become active, the carrier's latest delivery information should generally be treated as the most current estimate for that shipment.

4. Tracking and Shipment Updates

When tracking is available for an order, tracking information will normally be provided after the parcel has entered the shipping process. Depending on the order and available system, this information may be delivered by email or made available through the order details associated with the purchase.

A tracking number may not show activity immediately after it is generated. The carrier may require additional time to receive, scan, transfer, or register the package within its transportation network.

Customers should use the provided tracking information to monitor shipment progress. Tracking events, estimated delivery dates, and delivery scans are generated by the applicable carrier and may change as the parcel moves through the network.

5. Expedited Shipping Requests

Customers who require faster delivery may contact us at [email protected] before placing an order or as soon as possible after submitting it. Expedited delivery is separate from the standard shipping service and is not included in the standard shipping fee of €4.99 EUR.

Where expedited service is available, the additional charge will depend on factors such as the destination, parcel dimensions, package weight, available transportation service, requested speed, and other requirements associated with the shipment.

Because expedited charges can vary significantly between destinations, the applicable price and delivery arrangement will be determined according to the individual order rather than through a universal expedited rate.

6. Shipping Addresses and Customer Responsibility

Customers should review their delivery information carefully before completing checkout. The shipping address should include all information necessary for successful delivery, including the recipient name, street address, apartment or unit information where applicable, city, state or province, postal code, country, and appropriate contact details.

If you notice an error after submitting an order, contact us at [email protected] as soon as possible. We will make reasonable efforts to correct the address before dispatch where operationally possible, but we cannot guarantee that changes can be made after fulfillment or carrier processing has begun.

If a parcel cannot be delivered because of an incorrect or incomplete address, refusal of delivery, failure to collect the parcel, repeated unsuccessful delivery attempts, or another circumstance attributable to the recipient, the package may be returned or otherwise handled under the carrier's procedures. Additional shipping charges may apply if reshipment is requested.

7. Delivery Confirmation and Signature Requirements

Depending on the destination, order value, delivery service, or carrier procedures, a parcel may require a signature or another form of delivery confirmation.

Where a signature is required, the customer or another authorized person should be available at the delivery address. Customers are also responsible for providing a delivery location that is reasonably secure and accessible.

A parcel may be considered delivered when the carrier records delivery to the supplied address, obtains an applicable signature, records an accepted delivery event, or otherwise provides reasonable evidence that delivery was completed.

If tracking indicates that an order has been delivered but it cannot be located, customers should first check the delivery area, household members, building reception or mailroom, neighbors where appropriate, and any delivery notice provided by the carrier. If the parcel remains missing, contact the carrier and notify us at [email protected].

8. International Customs and Import Charges

Shipments delivered to addresses within the United States are not treated as international imports for United States import-duty purposes and therefore are not subject to international import customs duties on that basis.

Shipments delivered outside the United States may be assessed customs duties, import taxes, value-added taxes, brokerage fees, clearance fees, handling charges, or other destination-specific charges imposed by local authorities or service providers.

Unless otherwise required by applicable law or expressly collected during checkout, these charges are the customer's responsibility. Customs and import charges are not included in the standard shipping fee of €4.99 EUR.

Because customs rules vary by destination, QIVAREL, LLC cannot determine in advance whether charges will apply or what amount may be assessed. International customers are responsible for understanding the import requirements applicable to their delivery location.

Customs inspections and clearance procedures may also extend the estimated delivery period. These procedures are controlled by customs authorities and transportation providers rather than by QIVAREL, LLC.

9. Damaged Parcels and Delivery Problems

Please inspect the outer package and ordered products after delivery. If the parcel appears crushed, torn, opened, wet, severely dented, or otherwise materially damaged during transportation, retain the packaging and document the condition before disposing of any materials.

A shipping-damage issue should be reported to [email protected] within 48 hours after delivery. Please provide the order number, a clear explanation of the problem, and photographs of the outer package, shipping label, internal packaging, and affected product where relevant.

Prompt reporting helps us review shipment records and, where appropriate, communicate with the shipping provider. Depending on the circumstances, the matter may be handled through replacement, return, refund, or another appropriate resolution under our applicable policies.

10. Shipping Assistance and Policy Updates

For questions concerning shipping charges, tracking, delivery status, address corrections, expedited service, customs matters, damaged parcels, or another delivery issue, please contact us and include the relevant order number whenever possible.

Company: QIVAREL, LLC
Website: qivarel.com
Address: 307 N Michigan Ave, Ste 912, Chicago, IL 60601, US
Email: [email protected]
Phone: +1 (312) 910-6957

We may revise this Shipping Policy when reasonably necessary to reflect changes in delivery services, shipping arrangements, operating procedures, applicable requirements, or other business circumstances. Unless applicable law requires otherwise, the version applicable when the order is placed will govern that purchase.