Privacy Policy

This Privacy Policy describes how personal information is handled when you browse qivarel.com, purchase hats or other products, create or use an account, contact customer service, submit a return or refund request, subscribe to communications, or otherwise interact with our website. qivarel.com is operated by QIVAREL, LLC.

Our objective is to process personal information only where reasonably necessary for legitimate commercial, contractual, security, customer-service, and legal purposes, while applying appropriate safeguards to the information entrusted to us.

1. Our Store and Technology Platform

qivarel.com is a self-hosted e-commerce website built on WordPress and powered by WooCommerce. These systems support functions such as product presentation, shopping carts, checkout, customer accounts, order records, shipping information, returns, and website administration.

QIVAREL, LLC determines how information collected directly through our store is used, subject to independent processing performed by third parties such as payment processors, hosting services, shipping providers, security tools, and other service partners.

2. Types of Personal Information We May Receive

Depending on how you interact with qivarel.com, information collected may include your name, billing address, shipping address, email address, telephone number, customer-account information, order history, products purchased, payment status, shipping preferences, tracking information, return or refund records, and customer-service communications.

We may also process technical information such as IP address, browser type, device information, operating system, requested pages, session information, website activity, error records, referral information, and security-event data.

We seek to limit collection to information reasonably connected with operating the website, processing transactions, delivering products, communicating with customers, maintaining security, preventing fraud, or meeting legal requirements.

3. Information Submitted by Customers

You may provide personal information when you place an order, register for an account, complete checkout, subscribe to communications, use a contact form, request support, report a delivery issue, request a return or refund, or otherwise communicate with us.

During checkout, customers may be asked to provide details necessary to identify the purchaser, process the order, and complete delivery. Customers are responsible for ensuring that the information submitted is accurate and reasonably current.

4. WooCommerce Order Records

When a purchase is completed through qivarel.com, WooCommerce may maintain an order record containing the ordered products, order value, EUR transaction amount, shipping charge, billing details, delivery address, order status, payment method, tracking details, refund information, and communications relating to the transaction.

These records may be used to prepare and fulfill orders, provide support, arrange shipment, process returns and refunds, maintain accounting records, investigate suspicious activity, prevent fraud, and respond to legitimate transaction disputes.

5. Payment Providers and Sensitive Financial Information

Payments made through qivarel.com are processed through independent third-party providers including Stripe and PayPal. Depending on the method selected, payment information is transmitted to the appropriate payment provider for authorization and processing.

QIVAREL, LLC does not store complete payment-card numbers, CVV or CVC security codes, PayPal passwords, online banking credentials, or other complete sensitive payment credentials on our own servers.

We may receive and retain limited non-sensitive transaction information such as transaction identifiers, payment method category, payment status, amount, currency, payment date, and refund status where required for legitimate order, accounting, customer-service, fraud-prevention, and dispute-resolution purposes.

6. Stripe-Supported Transactions

Stripe may process personal and payment information when customers use supported cards, Apple Pay, Google Pay, or another eligible Stripe-supported method.

Payment credentials entered through the Stripe environment are handled under Stripe's own privacy, security, and processing practices. We may receive limited information necessary to confirm payment, connect the payment with the relevant order, process a refund, provide support, identify suspicious activity, or respond to payment disputes.

7. PayPal Transactions

When PayPal is selected, authentication and payment processing take place through PayPal. PayPal may independently process information in accordance with its applicable privacy and legal obligations.

We do not receive a customer's PayPal password or complete confidential PayPal financial credentials. We may receive transaction confirmation, payment status, payer information made available to merchants, transaction identification, refund information, and other limited details required to administer the order.

8. Purposes for Which We Use Information

Personal information may be used to operate qivarel.com, maintain shopping-cart and account functions, authorize and confirm payments, prepare orders, arrange shipment, provide tracking information, respond to questions, manage returns, process refunds, maintain transaction records, prevent fraud, protect website security, and meet applicable legal obligations.

Information may also be used to investigate unauthorized transactions, resolve disputes, diagnose technical problems, improve website reliability, and protect the legitimate interests of QIVAREL, LLC and customers.

9. Delivery and Fulfillment Information

Information reasonably required to deliver an order may be shared with shipping carriers, fulfillment providers, logistics services, customs authorities, or other parties involved in transporting and delivering the parcel.

This information may include the recipient name, shipping address, telephone number, email address, package details, order reference, and other information required to complete transportation or customs procedures.

For international shipments, information may also be processed where required for customs clearance, import administration, transportation compliance, or delivery verification.

10. Returns, Refunds, and Product Problems

When you request a return, refund, replacement, or report a damaged or incorrect product, we may process information such as your order number, contact information, photographs, descriptions, shipment records, tracking information, delivery records, return tracking, customer communications, and refund history.

Where a shipping-damage issue is reported within the applicable 48-hour period, the submitted information may be used to review the claim and communicate with the relevant transportation or fulfillment provider where appropriate.

11. Fraud Reviews, Chargebacks, and Payment Disputes

If a transaction becomes subject to a chargeback, unauthorized-payment allegation, payment-provider review, or similar dispute, we may process information necessary to investigate and respond to the matter.

Relevant evidence may include the order details, billing information, delivery address, payment confirmation, shipment tracking, delivery confirmation, return records, refund history, and communications associated with the purchase.

Where appropriate, this information may be supplied to Stripe, PayPal, the customer's bank, card issuer, acquiring institution, or another authorized payment participant for legitimate dispute-resolution purposes.

12. Cookies and Store Functionality

qivarel.com may use cookies and related technologies needed for WooCommerce functionality, cart operation, checkout, account sessions, authentication, fraud prevention, website preferences, security, and performance.

Where applicable law requires consent for non-essential cookies, those technologies will be used in accordance with the applicable consent requirements.

Customers may also manage certain cookies through browser settings or any cookie-preference controls provided on the website. Disabling essential cookies can interfere with functions such as checkout, account login, or shopping-cart operation.

13. Technical Logs and Website Security Records

Our hosting services, WordPress installation, WooCommerce system, plugins, security tools, and related infrastructure may automatically generate technical logs when visitors access the website.

Recorded information may include IP address, browser type, operating system, device information, access date and time, requested pages, referral data, application errors, authentication events, and security-related activity.

These records may be used to diagnose technical problems, prevent abuse, identify unauthorized access attempts, maintain website reliability, and protect our systems and customers.

14. Information Security Practices

We use reasonable technical and organizational measures intended to protect personal information from unauthorized access, misuse, loss, alteration, disclosure, or destruction.

qivarel.com uses HTTPS and SSL/TLS encryption for information transmitted between the customer's browser and the website.

Additional measures may include restricted administrative access, role-based permissions, authentication controls, password protections, access logging, security monitoring, plugin and software updates, firewall controls, malware protection, backup procedures, server safeguards, and vulnerability management.

Access to customer information is limited to persons or service providers who reasonably require it for legitimate operational purposes.

15. Payment-Security Practices

Our use of third-party processors reduces the need to store complete payment credentials within our own WordPress or WooCommerce systems.

Depending on the payment provider and transaction type, payment protection may involve encrypted transmission, tokenization, PCI-DSS-aligned processing, automated fraud controls, transaction monitoring, card authentication, 3-D Secure, or Strong Customer Authentication where applicable.

Although no online environment can be guaranteed to be entirely free from risk, we seek to apply security measures appropriate to the information we process.

16. When Personal Information May Be Shared

We do not sell customers' personal information as part of our ordinary business operations.

Information may be disclosed where reasonably necessary to provide our services or where disclosure is legally required. Recipients may include hosting providers, WordPress or WooCommerce service providers, Stripe, PayPal, shipping and fulfillment providers, security vendors, technology providers, professional advisers, fraud-prevention providers, accounting providers, courts, regulators, or law-enforcement authorities.

Service providers are expected to use information in accordance with their applicable contractual, privacy, and legal responsibilities.

17. Legal Grounds for Processing

Where applicable data-protection law requires a legal basis, we may rely on performance of a contract, compliance with legal obligations, legitimate interests, or customer consent depending on the nature of the processing.

Legitimate interests may include fraud prevention, website security, customer support, maintenance of transaction records, dispute handling, service improvement, and protection of legal rights, provided those interests are not overridden by applicable individual rights.

18. GDPR Rights for Eligible Individuals

Customers located in the European Economic Area, or otherwise entitled to rights under the General Data Protection Regulation ("GDPR"), may have data-protection rights subject to applicable conditions and exceptions.

These may include the right of access, right to rectification, right to erasure, right to restrict processing, right to data portability, and right to object to certain processing.

Where processing depends on consent, eligible individuals may withdraw that consent without affecting the lawfulness of processing performed before the withdrawal.

Eligible individuals may also have the right to submit a complaint to the competent data-protection supervisory authority.

To request exercise of an applicable privacy right, contact [email protected]. We may need to verify identity before processing the request in order to prevent unauthorized disclosure.

19. Cross-Border Processing and International Transfers

Because qivarel.com may serve customers in multiple countries and use international service providers, personal information may sometimes be processed outside the country in which the customer resides.

Where applicable law requires safeguards for such transfers, relevant parties may rely on recognized legal mechanisms such as adequacy decisions, contractual safeguards, recognized data-transfer frameworks, or other lawful transfer mechanisms.

20. Retention, Anonymization, and Deletion

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected and for applicable operational, contractual, accounting, fraud-prevention, payment-dispute, tax, regulatory, and legal requirements.

As a general operational approach, customer and order information no longer required for an active transaction is generally reviewed for deletion, anonymization, or continued lawful retention after approximately one year.

Certain records may need to remain available longer where required for accounting, tax, consumer-protection, payment-processing, litigation, fraud-prevention, regulatory, or other legitimate legal purposes.

When continued retention is no longer reasonably required, information may be deleted, anonymized, or restricted. Backup copies may remain temporarily until normal backup rotation is completed.

21. Information Concerning Children

qivarel.com is intended for persons legally capable of entering into purchases and transactions in their jurisdiction. Our services are not intentionally directed toward children, and we do not knowingly seek to collect personal information from children for independent commercial purposes.

If a parent or legal guardian believes that a child has supplied personal information without appropriate authorization, please contact [email protected] so that we can review the circumstances and take appropriate action where required.

22. Privacy Questions, Updates, and Contact Details

We may update this Privacy Policy where reasonably necessary to reflect changes in our website, WooCommerce or WordPress configuration, payment systems, delivery operations, service providers, information-security measures, legal requirements, or business practices.

The current version will be published on qivarel.com and will apply from the applicable effective date or as otherwise permitted by law.

Privacy questions and requests may be submitted using the following contact information:

Company: QIVAREL, LLC
Website: qivarel.com
Address: 307 N Michigan Ave, Ste 912, Chicago, IL 60601, US
Email: [email protected]
Phone: +1 (312) 910-6957

We encourage customers to contact us directly with concerns relating to personal information, orders, payments, shipping, returns, refunds, or security so that the relevant records can be reviewed and an appropriate response provided.