FAQs

1. What currency will I be charged in?

Unless another currency is expressly shown during checkout, all prices and purchases made through qivarel.com are processed in EUR (Euro). If your card, bank account, PayPal account, or other payment account uses a different currency, the applicable financial provider may convert the transaction and may apply its own exchange rate or conversion fee.

2. Which payment methods can I use?

We currently accept Visa, Mastercard, American Express, PayPal, Discover, Maestro, Apple Pay, and Google Pay. Availability can vary according to the customer's location, device, browser, bank, card issuer, and payment-provider eligibility. More information is available in our Payment Policy.

3. Who processes payments on the website?

Payments made through qivarel.com are handled by established third-party payment providers, including Stripe and PayPal. Supported card payments and eligible digital-wallet transactions may be processed through Stripe-supported infrastructure, while PayPal transactions are processed through PayPal.

4. Does QIVAREL, LLC keep my complete card details?

No. QIVAREL, LLC does not store customers' complete card numbers, CVV or CVC codes, PayPal passwords, online banking passwords, or other complete sensitive payment credentials on our own servers. We may retain limited transaction information required for order management, refunds, accounting, fraud prevention, and dispute handling.

5. How is checkout information protected?

qivarel.com uses HTTPS and SSL/TLS encryption to help protect information transmitted between your browser and our website. Depending on the selected payment method, additional controls may include tokenization, PCI-DSS-aligned processing, fraud screening, authentication procedures, 3-D Secure, or Strong Customer Authentication where applicable.

6. What should I do if my payment is declined?

A transaction may be declined because of incorrect billing details, insufficient funds, an expired payment method, bank restrictions, authentication failure, fraud-prevention checks, or technical problems. Verify the submitted information and, if necessary, contact your bank, card issuer, PayPal, or applicable payment provider.

7. Where can you deliver orders?

We provide shipping to addresses in the United States and to international destinations where delivery service is available. Certain remote, restricted, or difficult-to-service locations may require different delivery arrangements. Please review our Shipping Policy for full details.

8. What is the normal shipping charge?

Unless a different amount is displayed at checkout, eligible orders are charged a standard shipping fee of €4.99 EUR per order. Certain special destinations or delivery circumstances may require alternative arrangements.

9. How long should standard shipping take?

The estimated standard delivery period is approximately 30 days after shipment. This is an estimate rather than a guaranteed arrival date. Customs processing, destination, weather, transportation networks, holidays, remote-area service, and local delivery conditions may affect the actual transit period.

10. Can I ask for faster delivery?

Yes. Contact us at [email protected] before placing your order or as soon as possible afterward if you require expedited service. Expedited delivery is separate from the standard shipping fee, and the applicable charge depends on the destination, package characteristics, available service, and requested delivery speed.

11. How can I follow the progress of my shipment?

Where shipment tracking is available, tracking information will normally be provided after dispatch. A newly created tracking number may require additional time before the first carrier scan appears. Once active, the carrier's tracking record should be used for the latest available shipment information.

12. Could my delivery require a signature?

Yes. A carrier may require a signature or another form of delivery confirmation depending on the destination, order value, delivery service, or carrier procedure. Where a signature is required, an authorized person should be available to receive the parcel.

13. Are international customs charges included?

Orders delivered within the United States are not subject to international import duties as United States international imports. Orders delivered outside the United States may be subject to local customs duties, import taxes, VAT, brokerage fees, clearance charges, or other destination-related charges. Unless otherwise required by law or expressly collected at checkout, these charges are the customer's responsibility.

14. What if my hat or package arrives damaged?

Please contact [email protected] within 48 hours after delivery if a parcel or product arrives damaged, defective, incomplete, or materially different from the order. Include your order number, an explanation of the problem, and photographs of the packaging, shipping label, and affected product where applicable.

15. How long do I have to return an eligible product?

An eligible return should be requested within 30 days after delivery, measured from the confirmed delivery date shown by the applicable tracking or delivery information. Full return requirements are explained in our Refund and Returns Policy.

16. What condition should a returned hat be in?

For a standard return, a hat should generally be unused, unworn beyond reasonable inspection of fit and appearance, unwashed, unaltered, clean, complete, and in substantially the condition in which it was received. Original tags, labels, packaging, accessories, and included materials should also be returned where applicable. Products showing substantial wear, staining, strong odors, makeup transfer, washing, alteration, or avoidable damage may not qualify for a standard return.

17. Who is responsible for return shipping and when is the refund issued?

For change-of-mind, style preference, sizing choice, or ordering-error returns, the customer is generally responsible for return shipping unless applicable law requires otherwise. Where an item is confirmed to be incorrect, materially defective, or affected by an error attributable to us, we may provide or reimburse an appropriate return method. Approved refunds are submitted to the original payment method within 7 business days after approval.

18. How do you use and protect my personal information?

We use personal information where reasonably necessary to operate qivarel.com, process payments and orders, arrange delivery, provide customer support, manage returns and refunds, prevent fraud, maintain website security, comply with legal requirements, and respond to disputes. qivarel.com is a self-hosted WordPress website powered by WooCommerce.

Customers entitled to protections under the GDPR may have rights including access, correction, erasure, restriction, objection, portability, and withdrawal of consent where applicable. Detailed information concerning personal data, cookies, security measures, retention, international transfers, and privacy requests is available in our Privacy Policy.